Refund policy

Returns & Refunds

We want you to feel good about your Simply All U purchase. If something isn’t right, please reach out and let us know.

Returns
We accept returns of eligible physical products within 14 days of delivery. Items must be unused, unopened, and in their original condition and packaging.

To request a return, email info@simplyallu.com with your order number and the item you would like to return. Please contact us before sending anything back so we can provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Items that cannot be returned
For health, safety, and product-integrity reasons, opened or used aromatherapy products, candles, and other personal-use items cannot be returned. Used or written-in journals and other paper goods are also not eligible for return. Digital products, gift cards, personalized items, and final-sale items are non-refundable.

Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@simplyallu.com within 7 days of delivery. Include your order number and photos of the item and packaging when possible. We’ll review the issue and work with you on a replacement or refund.

Refunds
Once an approved return is received and inspected, we’ll notify you. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions?
Email us at info@simplyallu.com and we’ll be happy to help.